Understanding the Daily Email

Our most successful customers use the Daily Email to stay engaged with their system.

How can it help you?

The Daily Email is a key point of contact from MOVUS to you and helps to keep you engaged with the system. The email is designed so that if anything requires further investigation, or you'd like more detailed information, you can click the 'Open MachineCloud' links to go directly through to your Dashboard.

The email is able to give you a quick overview and understanding of whether or not you need to log in to the Dashboard today. If nothing has changed and you are busy, then you may be able to skip that today. As long as you are making time to log in to the dashboard regularly.

How does it work?

To get the Daily Email you have to have the box checked in your Notification Preferences.

As with all emails from our system, Daily Emails will be automatically sent to the email address linked to your FitMachine account. 

There are 3 parts to the Daily Email summary:

  • Alarms within the past 24 hours,
  • Alarms within the last 7 days, and
  • Percentage of devices reporting in the past 24 hours.

Alarms within the last 24 hours
: This provides the number of alarms that have been issued for your equipment in the last 24 hours. The email does not tell you which equipment has alarmed. However, a link taking you to the FitMachine Dashboard, which does tell you that information, is provided within the email. Click here to be taken to the Alarms Page within the Dashboard. 

Alarms within the last 7 days: This provides the number of alarms that have been issued for your equipment in the last 7 days. You can use this number to look back in case you missed a daily email or if you missed an alarm the last time you checked the daily email.

Devices reported within the last 24 hours: This gives you a percentage of your FitMachines that have reported in the last 24 hours compared to the total number of FitMachine that have been onboarded to your dashboard. This will highlight if any of the FitMachine on your equipment are experiencing issues. If they are, and you are unsure what to do about that, please read our article How to Troubleshoot Non-Reporting FitMachines, or our article What is the FitMachine Status Column telling me to do? if the status column on your Equipment List Page has identified the relevant issue. 

The Daily Email also includes worst condition equipment. This highlights the top 3 pieces of your equipment that are in the worst condition, so you know at a glance what needs your utmost attention. 

What else should I look at?

These are some of our related articles:


Thanks for reading. As always, if you have any questions, please contact our MOVUS Support Team here.