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FitMachine Onboarding with a MOVUS Gateway

The aim of this article is to go through, step by step, the FitMachine Onboarding Process while you are trying to connect with a MOVUS Gateway.

If you are trying to connect using your own WiFi, please check out FitMachine Onboarding with your WiFi.

Things you will need:

  • Mobile device with the FitMachine Mobile App installed (needs to have bluetooth enabled later)
  • Login details to sign in to the FitMachine Mobile App
  • FitMachine sensors
  • MOVUS Gateway

If you haven't downloaded the FitMachine Mobile App please go to this help article: Installing the FitMachine Mobile App. The FitMachine Mobile App is required to continue with onboarding.

Enter your email address, password and your organisation name into the appropriate fields. The organisation field is your company. Contact your supervisor for the correct organisation tag.

Page 1 – My FitMachines

The first page shows recently onboarded and partially onboarded sensors and has a link to your equipment dashboard. To onboard a new sensor, go to the Scan FitMachine page which can be found in the bottom middle section of the image below.

Page 2 – Scan FitMachine

Select a FitMachine sensor to fit to your equipment. You’ll notice that each sensor has a 12-digit MAC Address on the front of the sensor and a QR code. This MAC Address is each sensor’s individual identifier so it is vital that it is correct and associated with the right equipment otherwise you will receive no data or incorrect data from another machine.

The FitMachine App has a QR code scanning module built into this page which you can use to quickly input the MAC Address into the App. If you’re having trouble scanning the QR code, it’s possible to manually input the MAC Address but be very careful to enter every digit correctly.

MAC Addresses are written in hexadecimal and hence there are only zeroes in the code, never any letter O’s.

For the rest of the onboarding process: In the top left-hand corner of the app, there’s the option to return to the previous page by tapping the button. However, if at any point in the onboarding process you need to restart, hit the reset button in the top right-hand corner to erase all entered data and restart the onboarding process.

Page 3 - Choose Connection and Network Check

On this page you can choose how the particular FitMachine will connect to the MachineCloud. At this point you will want to select MOVUS Gateway.

Please enable Bluetooth at this point so that the FitMachine can be updated based on your selection.

After the FitMachine has been updated, some safety information will be shown to consider before installation. It first covers the installation of the Gateway, which will need to occur before you can continue onboarding your first FitMachine. It then covers the installation of FitMachine.

Once you have read the safety information, the app will perform a Network Check to ensure that the FitMachine can connect to the MachineCloud.

If the FitMachine isn’t in the desired installation location by now, make sure that it is in place and all covers are closed or put back in place as they would be during regular operation. Please re-run the check after the FitMachine is in place.

Ensuring all covers are closed and running a Network Check in the desired installation location will simulate the environment where the FitMachine will be monitoring your equipment. Testing the signal strength of the network with all the covers off will make it easier for the FitMachine to connect to the network and may result in the FitMachine not-reporting once the covers are put back in place.


If your network check doesn't look like the image above, please re-run the check. If the problem persists, please screenshot the test and get in touch with us at support@movus.com.au or on +61 1300 031 115 and we will help you diagnose the issue.

Page 4 – Location and Site Info

Next, we’re finding the GPS location of the asset being monitored. To ensure that the pin is dropped accurately, please zoom right in by touching the screen with two fingers and then moving them apart. Your current location should be able to be seen on the map. If it isn't please check the location settings of your phone. Tap and hold the pin to drag it small distances or tap to drop the pin in the most accurate position of your equipment. Zoom in and out by pinching the screen and look around by swiping in the desired direction.

Underneath the map is for the information regarding the installation location. Type in the name of the site that you’re installing in then type in the sub-area name and change the date if necessary. An example can be found below the input fields in the application.

Page 5 - Equipment

On this page, you are required to input details about the equipment to be monitored. The equipment name and number should be found on a company equipment list or on the equipment nameplate while the brand, model and equipment type can be found on the equipment nameplate.

If there is anything important or worth noting regarding the piece of equipment, FitMachine installation or the last inspection, add it to the Notes tab.


Page 6 – Specifications

This page is for equipment-specific details which can be found on the equipment nameplate or the motor nameplate depending on the equipment. The equipment capacity can be a flow rate at certain operating conditions or some chillers will detail the volume or mass of refrigerant that they’ve been filled with.

The Power Rating field refers to the kW rating of the motor on the equipment which will usually have its own nameplate. If your pump provides a power rating in horsepower (HP), convert to kW by multiplying the horsepower by 0.7457. You should be able to find the max RPM for the equipment on the same nameplate.

If the equipment includes a variable speed drive or is installed in an area which requires confined space training, tap the toggles if necessary.


Select the appropriate ISO class for the equipment you’re installing on. Equipment are sorted into their ISO class depending on their Power Rating and how they’re mounted (as shown in the table below).

Screen Shot 2021-02-10 at 8.59.26 am

Page 7 - Photos

The photos taken are valuable tools for keeping your personnel safe, validating onboarding data and locating FitMachines. Our The Importance of Photos article expands on how important photos are to a successful installation of FitMachine.

The photos page is very easy to use but I’ll show you some quick examples of what we’d like to see in each of the photos.

The Overall Location photo will show the equipment in full and if possible include the location of the FitMachine.

The FitMachine Location photo is a close-up photo of the FitMachine where you can clearly see where it’s installed and the sensor MAC Address.

The Local Nameplate photo is the overall nameplate of the equipment. These vary in size from machine to machine but they will usually show the overall specs of the equipment such as its serial and model numbers, power requirements and equipment capacity.

Finally, the Motor Nameplate photo is exactly that and may be difficult to access on some equipment. Try to make sure that as much of the nameplate is legible in the photo as possible.

Page 8 – Summary

Finally, the summary page shows you all the information that you’ve entered throughout the course of the onboarding process. Any fields that have been missed will show as empty. If you’ve missed a field you can cycle back to the appropriate field by pressing the button in the top left-hand corner of the app screen. If you need to restart the process for any reason, tap the reset button in the top right-hand corner to clear all entries and return to the welcome screen.

To complete the onboarding process, scroll down to the end of the summary page and click submit. Submitting can take some time depending on your internet connection. If necessary, you can save all the information you have already put in as a draft and submit it later once you have better internet connection.


You have completed the onboarding of your FitMachine. Check out our The Duplicate Function article to learn how you can duplicate existing information to speed up the onboarding process.

Thanks for reading. As always, if you have any questions or concerns please contact MOVUS Support here.